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General Information

  1. What is RemitMoney-Viamericas service?
  2. I already have an account with RemitMoney from USA. Do I have to re-register on the RemitMoney-Viamericas Website?
  3. I already have an account with RemitMoney from USA. Is it compulsory for me to switch/move to the RemitMoney-Viamericas Website?
  4. Do I need to setup a new username and password?
  5. Will I lose any of the payment history or beneficiary when using RemitMoney-Viamericas Website?
  6. Are the customer support numbers and method the same?
  7. How long will it take until the beneficiary can receive the money?
  8. What could be the reasons for delay in my fund transfer?
  9. Does the beneficiary have to pay anything to receive the money in his/her account?
  10. Do I or the beneficiary need to have an account in Axis Bank?
  11. Can I use RemitMoney-Viamericas money transfer facility to make business payments?
  12. Can I use someone else's account to pay for a transaction?
  13. What can be the purpose of money transfer through RemitMoney-Viamericas?
  14. How do I cancel a transaction?
  15. How many beneficiaries can I enroll?
  16. I want to lock my account as I believe that my password has been leaked?
  17. Who can I contact if needed?
  18. How do I create and upload a requested document?
  19. How do I track the status of my money transfer?

Create Account

  1. Am I eligible to use the service?
  2. Can I enroll more than one beneficiary?
  3. Can I use more than one bank account to send funds?
  4. Does the password have to contain a certain structure?
  5. Do I need to provide any documents for verification to create a transaction?

Account Management

  1. What is the mode of payout in India?
  2. How do you handle the change in exchange rate during the course of the day?
  3. What is the availability date mean?
  4. How do I change my 'RemitMoney-Viamericas' password?
  5. What if I am having problems signing in to my "RemitMoney-Viamericas" account?
  6. How do I change my personal information in my "RemitMoney-Viamericas" account?

Service Account

  1. Why was the money I tried to send returned to my account?
  2. What do I need to do if the transaction is marked as Failed?
  3. I sent a payment to a beneficiary and now I want a refund
  4. I have received a refund for my transaction but the amount is different?
  5. I want to reissue a transaction that had been returned earlier?
  6. How do I transfer the funds using my Internet/Mobile Banking facility to the provided Viamericas' Bank account?

Security & Verification

  1. How does RemitMoney-Viamericas protect my information and ensure my privacy?
  2. Why do you need a copy of my ID proofs (Passport or Driver's License)?

Exchanges Rates, Fees and Charges

  1. What is the exchange rate applied to my money transfer request?
  2. What are the taxes levied on transfers on RemitMoney for International Money transfers?
  3. What will be the exchange rate applied to my transaction if there is a delay in sending funds to RemitMoney local bank account within 24 hours?
  4. How do I use the exchange rate calculator?
  5. What is 'Rate alert' feature? How does it work?
  6. Are there any promotional offers or discounts on RemitMoney-Viamericas?